Privacy Policy
Last updated: 28 July 2026

1. About this policy

This Privacy Policy explains how McNamee Properties Limited collects, uses, stores and shares personal data when you visit our website, contact us, enquire about our services, become a client, work with us as a supplier or professional partner, or otherwise interact with us.

We process personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.

This policy provides information about our processing activities. It does not ask you to consent to every use of your personal data. We rely on the lawful basis that applies to each particular purpose, as explained below.

2. Who we are

McNamee Properties Limited is the controller responsible for the personal data described in this policy.

Company number: 16670906
Registered office: 203 London Road, Hadleigh, Benfleet, Essex, SS7 2RD
ICO registration number: ZB994458
Email: info@mcnameeproperties.co.uk

We provide property sourcing, deal packaging and property project delivery services.

3. Personal data we may collect

Depending on how you interact with us, we may collect:

• Identity information, including your name, date of birth, identification documents and address.
• Contact information, including your email address, telephone number and correspondence address.
• Due diligence information, including information needed for identity, anti-money laundering, sanctions, politically exposed person, source-of-funds or source-of-wealth checks.
• Property and service requirements, including your objectives, preferred locations, budget and information relevant to an enquiry or instruction.
• Financial and transaction information, including payment, invoice and transaction records. We do not publish payment-card details and do not ask you to send full card details by ordinary email.
• Communication and complaint records, including emails, enquiry forms, call notes, instructions and supporting documents.
• Website and technical information, including the referring website, pages requested, browser type and version, operating system, device type, time of access and an anonymised IP address used to determine the general location of access.
• Marketing preferences, including whether you have asked to receive or stop receiving marketing communications.

We do not intentionally collect special category personal data unless it is necessary for a specific lawful purpose and appropriate safeguards are in place.

4. How we collect personal data

We may collect personal data:

• directly from you, including through our website, email, telephone calls, meetings, forms and documents;
• from a person authorised to act for you;
• from introducers, professional advisers, contractors and transaction counterparties;
• from identity-verification, anti-money laundering and fraud-prevention providers;
• from public sources, including Companies House, HM Land Registry and relevant sanctions or regulatory lists; and
• through IONOS SiteAnalytics, as explained in our Cookie and Similar Technologies Policy.

Where we obtain personal data from another source, we will provide the required privacy information within the applicable legal period unless an exemption applies.

5. Why we use personal data and our lawful bases

We may use personal data to:

• Respond to enquiries and take steps before entering into a contract - necessary to respond to your request or prepare a proposed service.
• Provide and administer contracted services - necessary to perform our contract with you.
• Complete identity and anti-money laundering checks - necessary to comply with legal obligations and, where appropriate, for our legitimate interests in preventing fraud and financial crime.
• Manage transactions, invoices and business records - necessary to perform a contract, comply with legal obligations and administer our business.
• Communicate with professional advisers, suppliers and transaction parties - necessary for contract performance or our legitimate interests in delivering and managing services.
• Handle complaints, disputes and legal claims - necessary to comply with legal obligations and for our legitimate interests in protecting our rights and resolving concerns fairly.
• Operate, secure and improve our website and services - necessary for our legitimate interests in maintaining an effective and secure business and website.
• Send relevant marketing communications - based on consent where consent is required, or our legitimate interests where the law permits. You can opt out at any time.

Where we rely on legitimate interests, those interests include operating and improving our business, responding to enquiries, maintaining security, preventing fraud, keeping appropriate records and communicating with relevant business contacts. We consider whether those interests are proportionate and whether your rights override them.

6. When information is required

Some information is required by law or is necessary for us to enter into or perform a contract. For example, we may need satisfactory identification and due diligence information before providing a regulated or property-related service. If required information is not provided, we may be unable to proceed with an enquiry, instruction or transaction.

7. Who we may share personal data with

Where necessary and lawful, we may share personal data with:

• website, email, document-storage, customer-management, accounting, identity-verification and other business service providers acting on our behalf;
• HubSpot, which provides the embedded enquiry form and customer relationship management services used to receive and manage enquiries;
• solicitors, accountants, surveyors, mortgage advisers, insurers, contractors and other professional advisers;
• estate agents, vendors, buyers, developers and other parties involved in a proposed property transaction, where appropriate;
• HM Revenue & Customs, law-enforcement bodies, regulators, courts and other authorities where required or permitted by law;
• the Property Redress Scheme, our insurers and professional advisers when handling a complaint or claim; and
• a purchaser, investor or adviser involved in a genuine sale, restructuring or transfer of our business, subject to appropriate confidentiality and data protection safeguards.

We do not sell personal data.

Service providers that process personal data for us are required to handle it only for authorised purposes and with appropriate security and contractual safeguards.

8. International transfers

Some service providers may process personal data outside the UK. Where this involves a restricted transfer, we use an appropriate lawful transfer mechanism. Depending on the recipient and destination, this may include:

• UK adequacy regulations;
• the UK Extension to the EU-US Data Privacy Framework, but only where the US recipient holds the relevant certification for the data concerned; or
• the UK International Data Transfer Agreement or the UK Addendum to approved contractual clauses, together with any additional safeguards required.

You may contact us for further information about the safeguards relevant to your personal data.

9. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, regulatory, accounting and dispute-resolution requirements. Our usual periods are:

• General enquiries that do not become instructions: up to 24 months after the last meaningful contact, unless a longer period is justified.
• Client, service and transaction records: generally six years after the relationship or relevant transaction ends.
• Anti-money laundering records: generally five years after the business relationship ends or an occasional transaction completes, unless a different period is required or permitted by law.
• Complaint and legal-claim records: generally six years after closure, or longer where proceedings or another legal requirement justify this.
• Marketing records: until you withdraw consent or object, with limited suppression information retained so that we can respect your preference.
• Website analytics information: for the period made available through IONOS SiteAnalytics and only for statistical evaluation and technical optimisation.

We may keep information for a different period where the law requires or permits it. We securely delete or anonymise information when it is no longer required.

10. Your data protection rights

Depending on the circumstances and lawful basis, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete personal data;
• request deletion of your personal data;
• request restriction of processing;
• receive certain personal data in a portable format;
• object to processing based on legitimate interests;
• object to direct marketing at any time; and
• withdraw consent at any time where processing is based on consent.

These rights are not absolute and legal exemptions may apply. We may need to confirm your identity before completing a request. You can exercise your rights by emailing info@mcnameeproperties.co.uk.

Your right to object: You have the right to object to direct marketing at any time. You may also object to other processing based on legitimate interests. We will consider your objection and stop the processing unless we have a lawful reason to continue.

11. Automated decision-making

We do not currently make decisions about individuals solely through automated processing where the decision produces legal or similarly significant effects.

12. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. Access is limited to people and service providers that reasonably need the information for authorised purposes.

No internet or email system is completely secure. Please avoid sending unnecessary sensitive information through ordinary email and contact us if you need an alternative method.

13. Data protection complaints

If you are concerned about how we have handled your personal data, please contact us first:

Email: info@mcnameeproperties.co.uk
Post: Data Protection Complaints, McNamee Properties Limited, 203 London Road, Hadleigh, Benfleet, Essex, SS7 2RD

We will acknowledge a data protection complaint promptly and no later than 30 days after receipt. We will make appropriate enquiries, keep you informed where necessary and communicate the outcome without undue delay. Further details are available in our Complaints Procedure.

You also have the right to complain to the Information Commissioner's Office. Information is available at https://ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.

14. Changes to this policy

We may update this policy when our services, systems or legal obligations change. The current version will be published on this page with its updated date. Where a change materially affects how we use existing personal data, we will take reasonable steps to bring it to the attention of affected individuals before the new use begins.